Wed, 19 Oct 2005
SBC Sucks Pt2
Well, I was getting more and more nervous, so at 4 I called speakeasy.net to ask for a status. I figured if SBC blew me off last time at that time, it could've happened again, and I wanted my install coordinator to check. "They already came by," the tech told me over the phone. My heart sank and Mr. Swearingen was getting ready to come out. "But, they said they took care of everything, so we're good to go on Friday for the switchover." As they say on irc, omgwtfbbq?! I don't know when or how, but at some point SBC got out to my place, and managed to check the box (hidden in a hallway you need a key to get to from the front gate) and go on their merry way. No call, no doorbell, no need for the sign I had put on the front door telling the SBC techs which doorbell to ring and my backup phone numbers. I'm shocked. So the hard part's over. Next up- the speakeasy guys just set me up on their circuit/routes and that's it. Hrm, actually there is one more thing- I still have to call and cancel services with SBC/PacBell. But I know from various sites to triple check the cancellation and get names of their agents that you speak to, in addition to (paper) copies of their notice of cancellation. Apparently in CA (and other places), SBC has a habit of turning over information to collection agencies, regardless of the customer standing. Yuck 19 Oct 23:01 | /tech | 0 comment(s)
SBC Sucks
So I'm at home today waiting for the SBC/PacBell tech to come by to 'release' my line to me so I can switch service to Speakeasy.net. This is the second attempt at this. They were supposed to come by last week. But they didn't. I was furious. I couldn't stop cursing. I sounded like Al Swearingen for the
When you change service and go through the new service to get things done, SBC considers their calls as a certain status, like B2B or something. So they only communicate with the new service co, not with the resident. Basically this meant that my 'install coordinator' at speakeasy.net arranges things, which at first seems great.
But my install coordinator told me that SBC had arranged a date to come by (this was last week) so I should arrange to be there all day. Apparently SBC just makes a whole-day appointment, not a scheduled 3 hour window like other companies. This has something to do with the B2B status I believe.
So last week I was waiting and waiting all day for SBC to come by. At 4pm I finally call my install coordinator to ask what the deal was and why SBC's cutting it so close. So he calls his contacts at SBC. You know what they told him?
SBC said their tech came by at 3:20pm. Rang the doorbell, got no answer. Called the house phone assigned to the line, got no answer. Called the cell phone contact number on the order from speakeasy (my cell number) and got no answer or voicemail. The worst part- I was home all day. I even ordered a pizza from Pizza Orgasmica so I wouldn't be caught out at lunch if the techs came by. So I think SBC is a bunch of lying cocksuckers, as Al would say.
I'll update later if they come by . . . .
19 Oct 14:43 | /tech | 0 comment(s)
